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After Sales Service
- Our sole ambition: your satisfaction
- Fujinon: Undeniable know-how
- Fujinon optical department after sales service has special tools for refurbishing all the lenses in our catalogues to guarantee repairs that meet the "manufacturer's" standards. The technical team is made up of experienced opticians and provides customers with its talent and know-how to best respond to the professional requirements and deadlines of the various image businesses.
Now, Fujinon has a laboratory with a darkroom equipped with the latest optical measurement and control technologies, including:
- HD 1 SD projection test chart
- MTF HD Bank
- Collimator
Technicians regularly attend programs in Japan for training on all the latest technological changes. - After Sales Service Priority
- REACTIVITY
- Rapid collection of your equipment.
- Detailed estimates sent for your approval.
- A buffer inventory of replacement parts.
- Available maintenance contracts with warranty extension revisions.
- Maintenance with replacement of worn parts
- A dedicated After Sales Service software package provides us with a history of all our interventions
ASSISTANCE
- Internally, through training
- Internally and by appointment for tests
- On site as well during major events by request, or by telephone, even on weekends - Recognized quality
- - AFAQ ISO 9001 version 2000 certification (since 99)
- EC Standard
- TUV Certification
- Fujifilm Group - Our guarantees
- All our FUJINON binoculars are covered by the full FUJINON International warranty. The same is true for all accessories and repairs. Upon receipt at our warehouses, the contents of every box are inspected, and the serial number of every pair of binoculars is recorded. The serial number of the Customer's binoculars purchased at jumellesmarines.fr is listed on every invoice.
